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Click here for information how to cancel or adjust orders.

Unprocessed Hub Orders (Not Yet Ordered/Processed)

Pending Approval or HST Approved Status

Homeschool Teachers can make adjustments or cancel orders when they are in either status.

Processing Status

You will need to reach out to Enrichment staff to adjust or cancel orders.

Service Orders

Services that have been partially-received cannot be cancelled/refunded (this includes month-to-month & semester-long classes). We will only be able to cancel future services that have not yet been rendered.

Parents will not be reimbursed for any purchase of services made "out of pocket."

Product Orders

All product order purchases are final. If purchased materials are no longer needed or wanted, items may be returned to the charter school, but refunds will not be provided.

Parents will not be reimbursed for any purchases of educational items made "out of pocket."

Please only submit cancellation requests for missing and/or damaged items (damaged items may be exchanged only).

In-House Curriculum Orders

Submit Curriculum Ordering System (COS) course cancellation requests for in-house curriculum through the COS by following these instructions.

In-house curricula will be cancelled/refunded in accordance with the cancellation policies for each specific curriculum. Cancellation requests should be submitted in a timely manner and allow sufficient time for processing (late requests cannot be refunded - no exceptions).

  • Accelerate Education - NO REFUND
  • ALEKS Math - NO REFUND
  • Choice Plus Academy - Full refund if requested by the end of LP1 for the fall semester or by the end of LP5 for the spring semester
  • HQT Edgenuity - Full refund if requested by the end of LP1 for the fall semester or by the end of LP5 for the spring semester
  • HQT Packet Program (Starline) - $125 refund available if requested by the end of LP1 for the fall semester or by the end of LP5 for the spring semester
  • K12 - NO REFUND
  • Skyrocket Education - NO REFUND
  • Spark Program - 14 consecutive calendar day cancellation window. The 14 day window starts the first day the student has access to the class.
  • Success Squads - 7 consecutive calendar day cancellation window. The 7 day window starts the first day the student has access to the class.

Hub Order Cancellations/Adjustments

Requests for Homeschool Hub order cancellations/adjustments are now submitted through Homeschool Hub directly on the Order Request Details page.

These written instructions or this video will walk you through how to submit requests for order cancellations/adjustments.

Please contact the Student Account Management Team at studentaccounts@ with any questions.


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